Refund policy

Refund Policy

Thank you for shopping with us! Please read our refund policy carefully before making a purchase.

No Returns or Change of Mind

At this time, we do not accept returns for any products purchased through our store. We are also unable to offer refunds or exchanges for change of mind, incorrect selections, or unwanted gifts.

Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of receiving your order. Email us at info@dryokaistore.com with your order number, a description of the issue, and clear photos.
We’ll review your case and work with you to resolve the issue—whether that means a replacement, refund, store credit, or other appropriate solution.

Contact

If you have any questions about your order or our refund policy, please don’t hesitate to reach out at info@dryokaistore.com.